Returns and Exchange policy
SHIPPING
We ship in 7-10 working days from the date of order. For queries, WhatsApp +91 8591513181.
Enjoy free shipping within India when you pay online via debit card, credit card, net banking or bank transfer.
You will receive order related emails in two stages.
1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.
Please ensure someone is there at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.
If you desire express shipping, please write to hello@houseofmantra.in with subject: EXPRESS SHIPPING, to inquire about the additional charges to your city. ORDER CANCELLATION if you wish to cancel your order, write to us within 24 hours of placing the order at hello@houseofmantra.in
REFUND
We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfilment errors, such as damaged items, incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.
INTERNATIONAL SHIPPING
Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee.
RETURNS
Every single piece designed & produced in House of Mantra goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes. Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you a store credit valid for three months from the date of issue. Please refer to the size chart before making a purchase. If you have any inquiries about size, fabric or fit, you can whatsapp us on +91 8591513181 or email our customer care at hello@houseofmantra.in
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at hello@houseofmantra.in within 2 days of receiving the order. In case of either damaged product return or size exchange, please write to hello@houseofmantra.in with the subject: Returns
Clothing sent to us without a prior email will not be accepted. House of Mantra must be notified within 2 days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 10 days. The cost of any return/ exchange is to be borne by the customer. On discounted pieces and custom orders, all sales are final, and we do not accept returns or exchanges unless the item received is defective or damaged. We encourage customers to review their orders carefully before completing the purchase. If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving your order for assistance. Keep your order number and Email ID at hand for a hassle free process. The House of Mantra team holds the right to not accept returns in case the product is used or damaged by the customer.